Mactac sells master roll inventory to label converters. If you are a label converter and would like to purchase Mactac roll label material please call customer service at 800-548-3456. If you are a customer looking to purchase converted labels for your use feel free to call Mactac customer service and they will provide you the name of a converter in your area.
What are the standard lead times for Mactac roll label products?
Same Day Shipping: Orders <20 MMSI received by 10:00 a.m. ship the same day. 10:00 a.m. order cut off is time specific to DC location. Applies only to products designated as Same Day in the current Mactac Roll Label Converter product catalog. Next Day Shipping: On all Precise, spliceless, and standard MRS products. Orders 70 MMSI or less received by 4:00 p.m. ship next day. 4:00 p.m. order cut off is time specific to DC location. Precise offerings with select shipping days will ship on the next designated shipping day. Volume orders for all Precise, spliceless, and standard MRS products: 70-140 MMSI orders received by 4:00 p.m., ship 2 days after receipt of order. 140+ MMSI orders ship 3 days from receipt of order from manufacturing facility.
I need technical support for Mactac roll label products, who do I call?
Mactac roll label technical support can be reached at 800-548-3456. Technical support is available from 8:00 a.m. - 5:00 p.m. Eastern, Monday - Friday. During non-business hours you can reference the trouble shooting section of the Mactac roll label web page for assistance on common issues.
How do I order sample of Mactac roll label products?
Click here to request a sample. Please allow 3-5 days for your sample request to be processed and shipped. You can also order a sample by phoning customer service at 800-548-3456.
How do I know what size roll of Mactac I need to purchase to produce my labels?
Label requirements vary by order. Click here to access the Mactac converting calculator.
What are Mactac's recommendations for storage of Direct Thermal Products?
Click here to download the technical assistance guide for Direct Thermal Storage.